At KiLoTv, we always aim to provide our customers with a reliable and enjoyable streaming experience. We understand that choosing an IPTV service is an important decision, which is why we offer customers the opportunity to test our service before making a long-term commitment.
Before purchasing a subscription, we encourage all users to take advantage of our free IPTV trial. This trial allows you to evaluate our service quality, check compatibility with your device, and confirm that our IPTV package meets your expectations.
Once you have tested the service and are satisfied with the experience, you may proceed with placing an order for your preferred subscription plan.
Subscription Activation Process
After completing your order, our team will process your subscription and send your activation details to the email address provided during checkout.
Please note that IPTV activation requires specific setup procedures from our side. This may include registering your device information, such as your MAC address, on our servers and assigning the necessary service credits to activate your subscription.
Because each activation is connected to a specific user and device, activated subscriptions are considered personalized and cannot always be transferred or modified after activation.
Refund Eligibility
At KiLoTv, we recommend starting with a shorter subscription period, such as a one-month plan, to make sure our service matches your needs before choosing a longer subscription.
Subscriptions that have not been activated may be reviewed for refund eligibility depending on the situation. However, once an IPTV subscription has been activated and linked to a device, certain limitations may apply due to the personalized nature of the service.
Each activation requires resources from our side, which means activated services cannot be reused or transferred to another customer.
Short-Term Subscription Policy
Please be aware that 7-day subscriptions are considered final purchases. Due to the short duration and activation process involved, these subscriptions cannot be canceled, transferred, exchanged, or refunded after activation.
Each 7-day subscription is linked to the customer’s device information and requires an activation credit from our system. For this reason, these subscriptions are non-transferable and cannot be moved to another user or account.
Changing Subscription Plans
For subscriptions longer than three months, we may offer the possibility of changing to a different package depending on the circumstances.
If you would like to request a package change, please contact our support team with your order details. We will review your request and provide assistance whenever possible.
Technical Support and Assistance
Before requesting a refund, we encourage customers to contact our support team if they experience any setup problems or technical difficulties.
Many issues can often be resolved quickly with the correct guidance, and our team is available to help you with installation, configuration, and general service questions.
If you need assistance with your IPTV setup or have questions about your subscription, please contact our support team. We will provide the necessary instructions to help you enjoy a smooth experience.
Contact KiLoTv Support
If you have any questions regarding our refund policy, subscription activation, or service terms, please contact us.
Our team is always ready to assist you and ensure that your experience with KiLoTv remains simple, transparent, and satisfactory.
By purchasing and using our services, you confirm that you have read and accepted the terms explained in this Refund Policy.
At KiLoTv, customer satisfaction remains one of our top priorities. We strive to provide clear information about our services, subscription plans, and policies before any purchase is completed. We encourage customers to review all subscription details carefully and contact our support team with any questions before placing an order. Our goal is to maintain transparency and help every user make an informed decision when choosing a KiLoTv subscription.
